LAP Payout Terms

Spanish version: Condiciones de servicio de LAP Payout

TREMENDOUS LOYALTY AND PROMOTIONAL PAYOUT GIFT CERTIFICATE TERMS OF SERVICE

The gift you received is the Tremendous Loyalty and Promotional Payout, a loyalty, award, or promotional gift certificate issued by SouthState Bank, N.A. (the “Bank”) in a specified amount (the “Payout”). The Payout is a non-reloadable prepaid gift certificate that has been sent to you at the direction of a customer of Tremendous, LLC, a Wisconsin limited liability company (“Tremendous,” and together with the Bank, “we,” “us,” or “our”). The Bank has engaged Tremendous to manage the redemption of your Payout. Your use of the website www.tremendous.com and related platforms (collectively, the “Site”), the Services (defined below), and your Payout is subject to these Terms of Service (this “Agreement”).

Please read this Agreement carefully. By using the Services, you agree that you have read, understood, and accepted all the terms and conditions in this Agreement and our Privacy Policy. If you do not agree, you must stop using the services immediately.

We may update this Agreement by posting a revised version to this page without prior notice. Please review the Agreement periodically. Each time you use the Services, you agree to the terms in effect at that time. The “Last Updated” date at the top of this page shows when the Agreement was last revised. Changes become effective when you first use the Site and Services after the update or 30 days the revised Agreement is posted. If you do not agree to changes, you may not use the Services.

THIS AGREEMENT CONTAINS AN ARBITRATION CLAUSE THAT REQUIRES YOU AND TREMENDOUS TO RESOLVE ALL DISPUTES THROUGH BINDING ARBITRATION INSTEAD OF GOING TO COURT, UNLESS YOU CHOOSE TO OPT OUT. PLEASE REFER TO THE “DISPUTE RESOLUTION BY BINDING ARBITRATION AND CLASS ACTION WAIVER” SECTION BELOW. IF YOU DO NOT OPT OUT, YOU WAIVE YOUR RIGHT TO JURY TRIAL AND, EXCEPT AS ALLOWED IN SECTION 6, YOU CANNOT BRING CLAIMS IN STATE OR FEDERAL COURT.

ADDITIONALLY, AS EXPLAINED IN THE “E-SIGN DISCLOSURE AND CONSENT” SECTION BELOW, AGREEING TO RECEIVE COMMUNICATIONS ELECTRONICALLY IS REQUIRED TO USE OUR SERVICES. IF YOU REVOKE THIS CONSENT, YOU UNDERSTAND THAT YOU MAY NOT CONTINUE TO ACCESS OR USE THE SERVICES.

THE SERVICES
1. Generally. A Payout has been sent to you using the Site, which you must claim and redeem in order to access its value. Your Payout is redeemable solely with the Bank through the Site and is not usable at any third-party merchant prior to such redemption. The Payout was sent to you by the person (the “Sender”) specified in the communication that notified you of the Payout and directed you to the Site (such communication, the “Notice”).
2. The Sender chose Tremendous because we offer various redemption options to which you can direct the funds underlying your Payout (the “Funds,” each option, a “Redemption Option”) and aim to make the process easy (the “Services”). The Sender has selected the available Redemption Option(s) available to you. Each Redemption Option is subject to availability and specific terms, which will be provided when you make your choice.
3. Eligibility. To be eligible to use the Services (and redeem your Payout), you must be at least 18 years old (or the age of majority and contractual capacity where you live).
4. Access. To access the Site and use the Services, you need the right equipment (like a smartphone or laptop) and an internet connection. You can access the Services directly through the Site. During times of high traffic or volatility, access to Services may be slow or unavailable, which could delay your ability to redeem your Payout and lead to support-response-time delays. While we aim to provide excellent service, we cannot guarantee uninterrupted access to the Site or Services.
YOUR PAYOUT
1. We encourage you to redeem your Payout as soon as possible. Your Payout (including the Funds) expires on the date set forth in the Notice. Your Payout is a loyalty, award, or promotional gift certificate.
2. Redemption. The Sender determined the value of your Payout and the Redemption Options available to you. You must select a Redemption Option to receive the Funds, and once selected and confirmed, you cannot cancel or change your Redemption Option. You may only select one of the available Redemption Options to receive the Funds. The Payout is not a valid payment method with any third party merchants or vendors and will not be accepted as payment for any goods or services outside of the Site.
3. Fees. YOUR PAYOUT IS NOT SUBJECT TO ANY FEES. You will be able to access the full value of the Payout if you redeem it prior to the expiration date stated on the Notice.
4. Transaction Limits. Regardless of the value of the Payout(s) you have received, you cannot redeem more than $10,000 in one 24-hour period. If you have received multiple Payouts totaling more than $10,000, Tremendous will not allow you to choose Redemption Options for any Payouts above that limit. You can return to the Site at least 24 hours later and redeem additional Payouts.
5. Taxes. It is your sole responsibility to determine whether any taxes apply to your Payout or use of a Redemption Option and to pay the correct amounts of taxes to tax authorities.
REDEMPTION OPTIONS
1. You may have access to one or more Redemption Options, as selected by the Sender. All Redemption Options are provided by third parties (each, a “Provider”) and subject to terms and conditions imposed by the Provider (“Provider Terms”), which will be provided to you when you choose a Redemption Option.
2. You may only choose one Redemption Option per Payout. You are responsible for providing accurate information to direct your Payout to the correct Redemption Option. Ensure your account and contact information are complete and accurate. If you make a mistake and do not receive your Redemption Option, contact [email protected]. While we will try to redirect your chosen Redemption Option, you are solely responsible for any loss of your Payout’s value. Once you confirm your choice of Redemption Option, you cannot cancel or change it.
  1. Identity Verification. To choose a Redemption Option, you agree to provide us the information we request for directing your Payout, verifying your identity, and detecting crimes like money laundering or fraud. We may keep a record of this information. The information required is dictated by the Provider Terms and may include your name, address, telephone number, e-mail address, date of birth, taxpayer identification number, and bank account information. By providing this information, you confirm that it is accurate and authentic.
  2. You authorize us to make inquiries, directly or through third parties, to verify your identity or protect against fraud or financial crime. We may take action based on these inquiries. You agree that your personal information may be shared with credit reference and fraud prevention agencies, which may fully respond to our inquiries. This is only an identity check and should not affect your credit rating.
  3. Tremendous will only send the Payout to a Redemption Option that is directed to you, the recipient. By providing the information for us to direct a Redemption Option, you confirm that you own and control the bank account, stored value account, email address, or phone number provided, and that you are the intended recipient of the Payout.
3. Tremendous does not guarantee immediate delivery of any Redemption Option. Electronic options may take up to four (4) business days to arrive. If you choose a physical prepaid card, delivery might be delayed by the courier, which is beyond Tremendous’ control.
4. Redemption Options may have additional fees, which will disclose when you choose a Redemption Option. These fees might be collected by Tremendous or on behalf of a Provider and will be deducted from your Payout, reducing its value. Tremendous may change these fees or which Redemption Options have fees at any time without prior notice.
5. Tremendous does not guarantee that any Redemption Option will be available. If a Redemption Option is not available, it will not be displayed. If you believe a Redemption Option is not available in error, please contact [email protected].
6. If you are a resident of a state with a mandatory cash redemption obligation for low balance gift certificates and believe you qualify for cash redemption, but there is not a monetary Redemption Option available to you, please contact [email protected].
DATA PROTECTION AND SECURITY
1. Personal Data. You acknowledge that we may process personal data, including data that you have provided or will provide under this Agreement or the Services. You confirm that you have read and understood our Privacy Policy before sharing any personal data with us.
2. Pre-Population of Your Information. If you have used the Site and Services before, we might pre-fill some fields during the redemption process for your convenience, based on information you previously provided . You are responsible for checking this information for accuracy. Any errors that result in misdelivery or non-delivery of your Redemption Option are your responsibility and Tremendous not liable for them.
GENERAL USE AND PROHIBITED USE
1. Limited License. We grant you a limited, non-exclusive, non-transferable license to use the Services, Site, and related content ( “Content”) as approved by Tremendous. Any other use is prohibited, and all rights, title, and interest in the Services, Site or Content belong to Tremendous and its licensors. You agree not to copy, transmit, distribute, sell, license, reverse engineer, modify, publish or participate in the transfer or sale of, create derivative works from, or in any other way exploit any of the Content without the prior written consent of Tremendous. “Tremendous.com,” “Tremendous,” and all logos related to the Services or displayed on the Site are either trademarks or registered marks of Tremendous or its licensors, and you may not use them without our consent.
2. Website Accuracy. We aim to provide accurate and timely information on the Site, but it may not always be entirely accurate or could include errors. We may change or update the information from time to time without notice. Please verify all information before relying on it, as decisions based on ithe Site are your responsibility and we are not liable for such decisions. We may include links to third-party sites for your convenience, but we are not responsible for their content or services.
3. Prohibited Use. You are responsible for complying with applicable law, including state and federal laws and regulations regarding money laundering, terrorist financing, and money transfer and remittance. You are responsible for understanding and abiding by the laws and regulations of each jurisdiction in which you use the Services.
  
  Except as required by law, we may, without notice and without liability to you, suspend or terminate access to, or refuse to provide, any Services at any time in our sole discretion, including with limitation:
  1. if we believe, in our sole discretion, you directly or indirectly use, or attempt to use, the Services for any unlawful or improper purpose;
  2. if you provide any incomplete, incorrect or false information to us;
  3. if you attempt to tamper, hack, modify or otherwise corrupt the security or functionality of the Site or the Services;
  4. if we receive a facially valid subpoena, court order or other binding order from a government authority requiring us to do so;
  5. if you have breached any portion of this Agreement; and/or
  6. if we determine such action is necessary to comply with this Agreement, any of our policies, procedures or practices, or any law, rule or regulation.
    
    You agree that we will not be held responsible or liable to you or any other person for such action except as required by law.
4. Termination. As a Payout recipient, you do not have any ongoing relationship with Tremendous. However, to access your Payout, you must use our Site and Services. If you prefer to receive value (or funds) another way, you will need to contact the Sender directly.