The fraud prevention feature allows you to set rules to flag suspicious reward redemptions.
These rules are evaluated when a recipient redeems their reward.
Any flagged rewards are placed in a queue for your review. All rewards in the queue are automatically blocked after 30 days.
To set up new rules, click Fraud prevention > Settings in the left-hand menu.
These rules are enabled and calculated for each team separately. ‘Allow’ rules are evaluated first, followed by ‘Review’ rules.
UI to set up Fraud prevention rules
When a recipient redeems their reward and triggers an ‘Allow’ rule, the reward skips the review queue.
If the reward triggers a ‘Review’ rule, it is flagged and placed in the review queue. Team admins will receive an email notification that a reward has been flagged.
You have 30 days to act on flagged rewards. After 30 days, the reward is automatically blocked and refunded.
Recipient experience of a flagged reward
To access the review queue, click Fraud prevention > Review queue in the left-hand menu.
You can click through each reward to release or block it. You can also use the Release/block by spreadsheet functionality to act on orders in bulk.
Review queue